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Materiality matrix

In 2020, Mercialys conducted an extensive consultation with its stakeholders to update its materiality matrix. Employees, providers, regional authorities, non-profits, retailers, center customers and other stakeholders were called on to assess the importance of 33 CSR stakes, identified through a sector analysis in particular. More than 900 of them responded to this invitation, which highlights the quality of the dialogue that Mercialys has established with its partners over many years.


Thanks to this work, the following materiality matrix was drawn up, presenting the importance of each stake for the Company’s employees on the horizontal axis and for its external stakeholders on the vertical axis. This matrix makes it possible to identify Mercialys’ material stakes and was used to build its strategic pillars for 2020-2030. The stakeholders were also invited to assess Mercialys’ maturity in terms of taking these stakes into account. This is illustrated by the size of the circles, which is directly proportional to the maturity perceived by the stakeholders.


10 strategic stakes:

  • Energy and greenhouse gas emissions
  • Waste management
  • Development of multifunctional shopping centers
  • New selection of responsible retailers or products
  • New services offered through collaboration with retailers
  • Diversity and anti-discrimination
  • Business ethics
  • Relations with retailers
  • Employee engagement
  • Wellbeing and quality of life at work


Important stakes:

  • Support for local economic development and job creation
  • Asset adaptation and resilience to climate change
  • Sustainable regional development
  • Talent management and attraction
  • Promotion of new more responsible business models
  • Consultation and collaboration with local and national stakeholders and public institutions
  • Social dialogue
  • Responsible transport and mobility
  • Accessibility for people with impaired mobility
  • Visitor and retailer health, safety and security
  • Working conditions
  • Simpler, more welcoming and attractive visitor journeys
  • Personalization and digitalization of offering and services