Mercialys engages in regular dialogue with all of its stakeholders: its retailers, its center visitors, its suppliers and providers, its local government and non-profit partners, as well as the financial community and professional bodies. This dialogue is an opportunity to implement a process of continuous improvement and innovation.
This dynamic approach enables Mercialys to incorporate their expectations into its strategic reviews in terms of economic, social, societal, environmental and governance stakes, with a focus on creating lasting and shared value.
In 2020, Mercialys conducted an extensive consultation with its stakeholders to update its materiality matrix drawn up in 2015. Employees, providers, regional authorities, non-profits, retailers, center customers and other stakeholders were called on to assess the importance of 33 CSR stakes, identified through a sector analysis in particular. More than 900 of them responded to this invitation, which highlights the quality of the dialogue that Mercialys has established with its partners over many years.
Thanks to this work, the following materiality matrix was drawn up, presenting 1/ the importance of each stake for the Company’s employees on the horizontal axis and 2/ for its external stakeholders on the vertical axis. All of these stakeholders were also invited to assess Mercialys’ maturity in terms of taking these stakes into account. This matrix makes it possible to identify Mercialys’ material stakes and was used to build its strategy for 2020-2030.
10 strategic stakes: